BHV stands for company emergency response. The Working Conditions Act in the Netherlands has decided that a company must be prepared for an emergency such as fire, first aid and evacuation of a building. Every employer is therefore legally obliged to have company emergency responders. The number of emergency response personnel is not legally established, but the employer must ensure that there are always sufficient emergency response personnel on the work floor. The employer always remains ultimately responsible for company emergency response and can be held liable in the event of incidents.

When the emergency response officer has confirmed the call and indicated that he or she will come to help, information will appear in the app about:

• The type of alarm;
• Name and photo of the reporter;
• Location and directions (on map)
• Emergency response officers who also confirmed the call;
• Instructions;
• Communication options with the detector:
  • Chat (including a log of what has been done);
  • Call function;
• List of other on-call emergency response personnel;
• List of numbers to call in case of further escalation;
• The alarm can be canceled if everything is safe and communication is no longer necessary

Yes. We can check whether there are sufficient emergency response staff on call at the branch. Notifications about this can be received via notifications, SMS or email (for example by emailing reports).

An emergency response officer can also send emergency calls in the event of an emergency. When the emergency response officer has the ''Own Security'' function set to ''On'' in the home screen, his/her location is shared and active security is enabled.

In the event that insufficient emergency response personnel have indicated that they will come to help, two different backup scenarios can occur:

• The emergency center is called. This person will then deploy a mobile invigilator or the police.
• Or, the available emergency response personnel are called again, up to a maximum of three times.

As a replacement for calling an internal emergency number, various types of emergency calls can be made in the X-Guard Alarm app. The calls are automatically forwarded to the emergency response team. It is important to know what types of emergency calls can be received:

• Panic alarm: This alarm causes immediate panic.
• Assistance alarm: In this alarm the detector does not trust the situation. However, there is no immediate panic.
• Man-down (fall detection): with this alarm there is no movement (read more about our man-down function via the buttons at the bottom of this page)

When an emergency response officer receives an emergency call, all information about the alarm is displayed in the app. For example, location and route descriptions on a dynamic map in the app show where the emergency call was sent. The map can be opened to display the precise location. Thanks to our smart location determination, the emergency response team can be on site quickly.

The moment an emergency response officer receives an emergency call, immediate communication is set up with the other on-call emergency response officers and the person who sent the alarm. Communication is set up through:

• A helper conversation between the emergency response officers who indicated that they would come to help
• A chat function in which communication can be made with the reporter and the other emergency response personnel and in which a record is kept of what has been done.
• A calling function with which the reporter can be called directly