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Colleagues nearby
Within a radius of 200m or 2000m 

Our mission is: Everyone, Everywhere, Safe. We measure the level of safety by the speed with which help can arrive on site. Emergency response officers and colleagues nearby are often immediately on call and can quickly provide assistance in the event of an emergency call from a nearby colleague. They can then take action by providing help themselves and/or calling on the help of their GP, ambulance or police.

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How does it work?

After sending an emergency call, the emergency response officers within a radius of 200m are first called. If there are no emergency response officers on call, nearby colleagues who have made themselves available to receive calls from colleagues will be called. If no emergency response personnel and colleagues are available nearby within a radius of 200 m, the X-Guard Emergency Center will be deployed. The operator at the Emergency Center then first determines whether the police should be called. If the operator cannot determine this (correctly), he will check whether emergency response officers or colleagues are available nearby within a radius of 2000 m. If there are no emergency response officers or colleagues nearby within 2000m, the emergency center will ask a mobile invigilator or key holder to go to the alarm location.

The above method of follow-up is also shown in the animation below:

You send an emergency call

  • Emergency response personnel within a radius of 200 m are called.
  • If there are no emergency response officers on call, colleagues nearby within 200m will be called.
  • If no one is available, the X-Guard Emergency Center called, the operator determines whether the police should be deployed.
  • If the operator cannot determine this, they will check whether nearby colleagues (BHV) are available within a radius of 2000 m.
  • If no one is available within 2000m, the emergency center will deploy a mobile invigilator or key holders.

* For each alarm, a listening connection is set up with our operator (you hear nothing, the operator listens for 30 seconds). If the operator hears that the police need to be deployed, the operator remains on the line and immediately calls the police. If nothing serious is heard, you will be called. If there is no answer, we will deploy a mobile invigilator or key holders to see how you are doing. So help is always guaranteed!  

Receive emergency calls
How do I make myself available to receive emergency calls from colleagues?

An emergency response officer is trained to help colleagues or customers to safety in the event of an emergency. Using the Alarm app, emergency response staff can immediately receive an emergency call. The app contains a function that allows you to manually switch receiving emergency calls to ''On'' or ''Off''. This feature can also switch automatically when approaching and leaving a location. The automatic switching can also be customized and ''fixed'' in the app so that the user only needs to register.

In addition to emergency response staff, “normal” colleagues/employees can also make themselves available to receive emergency calls from nearby colleagues by setting the button under “Receive emergency calls” to “On”.

Want to know more?

Would you like to know more about X-Guard's emergency call system, receiving emergency calls or sending emergency calls? Then click on one of the buttons below:

Call emergency response with X-Guard
Receive emergency calls
Send emergency calls

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