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Privacy & X-Guard – GDPR/AVG
X-Guard is committed to comply with the new law on the protection of personal data. The GDPR sets new requirements for how organizations are supposed to deal with your privacy.
X-Guard works hard to ensure that all questions can be answered with clear and satisfactory answers. New processes are constantly being set up to ensure that the answer to these questions is satisfactory, also in the future.
You can use our services in several ways: to search and share information, communicate with other people or create new content. When you share information with us, for example by creating an X-Guard account, we can make those services even better.
We want you to be able to clearly see how we use your information and how we can protect your privacy when using our services.
The information we collect
We collect information to provide better services to all our users in the following ways:
The information you provide to us. For example, many of our services require you to sign up for an X-Guard account. When you do this, we ask for personal data, such as your name, email address or telephone number.
The information we receive regarding use of our services. We collect information about the services you use and how you use them. This data includes:
How do we use the information we collect
We use the information we collect from all of our services to provide, maintain, secure and improve the services, to develop new services, and to protect X-Guard and our users.
We can use the name you provide for your X-Guard profile in any of the services we offer that require an X-Guard account. In addition, we can replace names previously associated with your X-Guard account so that you appear the same across all our services. If other users already have your email address or other information that identifies you, we may display to those users your publicly visible X-Guard profile information, such as your name and photo.
When you contact X-Guard, we will record your messages to help resolve any issues you are experiencing. We may use your email address to notify you about our services, for example to notify you of upcoming changes or improvements.
X-Guard processes personal data on our servers in many different countries around the world. We may process your personal data on a server located outside the country where you live.
The table below lists which suppliers process our data. Examples of data processed here have been added.
|FreshDesk||Helpdesk data: names, data that you email us|
|Slack||Internal file sharing that may contain personal data or location data|
|Tawk.To||Browser data, incoming chats on our website, length of your visit, number of (previous) website visits|
|HubSpot||Customer data, contract data, outgoing and incoming emails related to our sales department, website visitors,
|Tellu IoT AS||Device data, contact information, location data, location history, usage statistics, alarm history|
|Website statistics, browser data, number of website visits, website events (e.g. forms that are completed),
all incoming and outgoing e-mail, personnel data, contact details, address books
|Brunelco||Demo account data, crash report data|
|Amazon (AWS)||Logs, servers and databases (including all websites and systems that are internally managed with the
associated information: website visits, completed contact forms, website statistics)
|Zube||Anonymized crash logs|
Transparency and options
People are concerned about their privacy in different ways. Our goal is to be transparent about the information we collect so that you can make informed decisions about how your information is used. For example, you can:
You can also set your browser to block all cookies, including cookies associated with our services, or to indicate in which cases we may place a cookie. However, it is important to remember that many of our services may not function properly if the cookies are disabled. For example, we cannot remember your language preferences.
Information you share
Many of our services allow you to share information with others. Remember, when you share information publicly, it can be indexed by search engines, including Google. Our services provide you with various options for sharing and removing your content.
Access and update your personal data.
When you use our services, we try to give you access to your personal data. If that information is incorrect, we will try to provide you with ways to quickly update or delete it, unless we need to keep that information for legitimate business or legal purposes. When you update your personal data, we may ask you to verify your identity before we can process your request.
We may refuse requests that are unreasonably repeated, require disproportionate technical effort (such as developing a new system or making fundamental changes to an existing course of action), compromise the privacy of others, or would be highly impractical (such as requests regarding to data residing on backup systems).
Where we can provide you with options to access and correct data, we will do so for free, except where it would require a disproportionate effort. We strive to maintain our services in a way that protects data from accidental or malicious destruction. Therefore, after you delete data from our services, we may not immediately delete residual copies from our active servers or delete data from our backup systems.
Data we share
We do not share personal data with companies, organizations and individuals outside of X-Guard, except in one of the following circumstances:
We may share non-personally identifiable information publicly and with our partners. For example, we may share data publicly to show trends related to the general use of our services.
We work hard to protect X-Guard and our users from unauthorized access to or unauthorized modification, disclosure or destruction of information within our possession. In particular, the following applies
Will the data remain within the EEA?
X-Guard only works with parties that process data within the European Economic Area (“EEA”). When using a hosting platform, an “availability zone” within the EEA will always be chosen. Concrete agreements have been made with all processing parties about the processing of data and where it may end up. There are no exceptions where data ends up is outside the EEA.
Compliance and cooperation with supervisory authorities
“Giving access to your personal data”
For example, the X-Guard Dashboard allows you to quickly and easily view some of the data associated with your X-Guard account.
“And other sensors”
Your device may have sensors that provide information to help understand your location. For example, an accelerometer can be used to determine things like speed and a gyroscope to detect how you are, such as unconsciousness detection.
With device IDs, X-Guard knows which unique device you are using to access our services. This information can be used to tailor our service to your device or analyse device issues related to our services.
“Your user experience”
For example, cookies allow us to analyse how users use our services.
“Legal process or requests from government agencies”
Like other technology and communications companies, X-Guard can receive requests from governments and courts around the world to hand over user data.
For example , we constantly monitor our systems to make sure they are working as intended and to detect and fix errors.
“Collect and process data about your actual location”
For example, X-Guard can centre the map view on your current location.
For example, if you add a phone number as a recovery option and you forget your password, X-Guard can send you a text message containing a code to reset your password.
For example, one of the reasons we collect and analyse IP addresses and cookies is to protect our services from automated misuse.
For example, the IP address assigned to your device is used to send the data you have requested to your device.
“Wi-Fi access points and cell towers”
For example, X-Guard can determine the approximate location of your device based on the known location of nearby mobile cell towers.
“Deleting your content”
For example, you can delete your history or your entire X-Guard account.