People close by
Within a radius of 200m or 2000m
Our mission is: Everyone, Everywhere, Safe. We measure the level of safety by the speed with which help can arrive on the scene. People nearby, within a radius of 200m , are often immediately available and can quickly provide assistance in the event of an alarm call in the vicinity. They can then take action by providing help themselves and/or calling in the assistance of the general practitioner, ambulance, or police.
If there are no people nearby within a radius of 200m who can be reached, the alarm call is forwarded to the Alarm Center. The operator will then check if there are people nearby within a radius of 2000m who can be reached.
The Public group
In the Public group, people nearby are defined as app users within the public group who have made themselves available to receive alarm calls from app users within the Public group. Therefore, the moment someone within the Public group sends an alarm call, app users from the Public group within a radius of 200m are called first. If there are no app users from the public group available within a radius of 200m, the alarm call is forwarded to the Alarm Center. The operator then checks whether app users from the Public group are available within a radius of 2000m.
The Private group
In the Private group, people nearby are defined as app users within their own, protected group who have made themselves available to receive alarm calls within that group. Therefore, the moment someone within their own protected group sends an alarm call, the app users from this group within a radius of 200m are called first. If there are no app users from the group available within a radius of 200m, the alarm call is forwarded to the Alarm Center. The operator then checks whether there are app users from their own protected group available within a radius of 200m.
Receive emergency calls
When a nearby app user raises an alarm, another nearby app user is called directly from the app (200m) or emergency center (2000m).
When an app user indicates that he/she is available to receive emergency calls, he/she makes himself/herself available to provide assistance to people who have sent an alert nearby. You decide whether you want to receive calls by pressing a button on the home screen of the X-Guard Alarm app.
Example Public Group : An app user within the Public Group has sent an alarm call. You are an app user within the Public Group and you have indicated that you are available to receive alarm calls from other app users within the Public Group. Because you are near the app user who sent an alarm call, you will be called in the app. You can indicate that you are coming to help ( press 5 ) or that you are not coming to help ( press 9 ). Further instructions regarding the assistance will be displayed in your app or relayed via the alarm center.
Example Private Group: An app user within your own protected group has sent an alarm call. You are part of this "private group" and have indicated that you are available to receive alarm calls from other app users within the Private Group. Because you are near the app user who sent the alarm call, you will receive a call in the app. You can indicate that you are coming to help ( press 5 ) or that you are not coming to help ( press 9 ). Further instructions regarding the assistance will be displayed in your app or relayed via the alarm center.
Read more about receiving alarm calls via the button below:
