How does the X-Guard personal alarm work?

1. You send an alarm
2. People nearby (or emergency response) within a radius of 200m are called
3. If no one is available, the X-Guard alarm center is deployed. The operator immediately determines whether police should be sent.
4. If the operator cannot determine this, he calls app users within a radius of 2000m to see what is going on.
5. No app users available within a radius of 2000m? The operator deploys a mobile invigilator or key holders.

1. You send an alarm

When you are in an unsafe situation and need help, you send an alarm. This can be done in various ways:

• Via the Alarm app On your phone you can use different types of personal alarms: there is a panic button (police deployment/mobile surveillance), an assistance button (operator provides guidance) and a Risk button (man-down alarm).
• Via the Bluetooth Alarm button which is linked to the Alarm app. You can wear this on your wrist, on your belt, on your key ring or around your neck. You can press this button unseen to send a silent alarm if you are in an unsafe situation. The advantage of this is: you don't have to pick up your phone and unlock it to send an alarm. You can also set which type of alarm is sent when you press the alarm button; a panic alarm or an assistance alarm.

Panic button : use in case of an acute emergency. A listening connection is set up with the X-Guard alarm center, where the operator observes the situation and determines what help is needed. The operator can then call the police, a mobile invigilator or key holders.

Assistance button: use in case of an unreliable situation. There is no immediate panic, but you are not sure whether the situation is safe or will be safe, for example when you visit a client at home. When you use this button, a speak-listen connection is established with the operator. You can discuss how best to act and the operator will then listen with you until you are safe.

Risk button (man down alarm): in the Alarm app you can set “Own security” to “On” and “Off”, but also select “RISK”. In Risk Mode, X-Guard uses the motion sensor on your mobile phone to monitor whether you are still moving. If you have fainted or no longer move, the app will create a pre-alarm. If you still do not move, an alarm will be sent. You can adjust the countdown time until the pre-alarm, but this is set to two minutes by default.

Test alarm (green): to test whether the app is functioning properly, you can create a test alarm. You will then receive confirmation by email that your personal alarm is working properly.

You will find detailed explanations about how the app works on our website and in your X-Guard Alarm app. 

2. People nearby (or emergency response team) are warned | Basicpackage 

When every second counts, it is important that the people physically closest to you can help immediately. If you raise the alarm, another app user nearby will be called directly from the app via the emergency center.

These are for example:

• Buren
• Colleagues
• Family members
• Company first responders (BHV)

These people nearby can indicate in the app whether they are available to provide assistance at that moment or not. If no one is available at that time, the emergency call will be forwarded to the X-Guard emergency center.

3. The X-Guard alarm center | Additional package | High Risk package

The operator of the X-Guard alarm center works with the X-Guard Alarm Manager. This system is important, however: the person who works with it is the most important human link in the process. When an emergency call is sent to the X-Guard emergency center, a listening connection is immediately set up with an operator.

4. The emergency center deploys the police or mobile invigilator | Additional package | High Risk package

If the person who sent the alarm is not available, the operator will call one of our mobile supervisors who is closest at that moment - this way the personal alarm is most efficient. The invigilator will check the situation and, if necessary, take action upon arrival by immediately calling the police or ambulance.

5. Key holders | Additional package | High Risk package

Key holders are the people who have access to one or more buildings or locations. This allows them to provide rapid assistance if a personal alarm is reported from this location.

X-Guard – Everyone, Everywhere, Safe!

We know that personal alarms are increasingly important. Dangerous situations may arise during work or people may feel unsafe or threatened. In order to serve these people as best as possible, we have developed safety solutions that can be used for everyone and every situation: Everyone, Everywhere, Safe! Contact us for more information or view our different packages directly (see above).