X-Guard Alarm Functionaliteiten

Every user included at your organisation has their own licence.

If a user is no longer authorised to use the X-Guard Alarm app, this licence can be revoked. The user in question will no longer be able to raise an alarm right from that moment.

Licences can be revoked on a temporary or permanent basis. If you choose to permanently revoke a licence, all user data will also be deleted from the X-Guard systems.

The app is available in five languages, which are constantly updated.

Is the language needed for your procedures not listed? Discuss the options with your Account Manager.

Nearly all visible elements can be hidden. This comes in handy when you want to limit the functions of the app or keep control over specific settings.

Your Account Manager can help you change which elements are visible.

The X-Guard Alarm app requires the following operating systems as a minimum:

• Android 7.0 (up to 31 December 2021*)
• iOS 11 (up to 31 December 2021*)
  

The app is constantly being optimised for the most recent versions of Android and iOS. There are differences between the major versions for iOS and Android. We recommend that you always perform a small-scale acceptance test before rolling out any OS upgrade.

Got any questions about the differences between the OS versions and how they work with the X-Guard Alarm app? Feel free to contact your Account Manager, who’ll be happy to help.

*= Official support for Android 7 and iOS 11 will cease from 31 December 2021. This does not mean it will no longer be possible to use the app on these operating systems from that time. The X-Guard Account Managers will sit down with you to explore the best options to create a safe situation.

When using the app on a phone in a car, for example, you may want to prevent the screen from going into sleep mode.

Using this setting, you can easily tell the app (when open) to prevent your screen from going into sleep mode and your phone from being locked.

In version 4.5.0 and above, it’s possible to test experimental pilot functions. These functions are fully integrated, but have not yet been tested.

Test phases in which users can actively use these functions allow us to gather more information about the performance of the functions. When a function is found to be stable, it will be released to everyone.

On this page, pilot functions are marked with a -symbool .

When you are talking to our helpdesk, you might be asked to open this page. The page contains information about your device, installation and configuration.

You can also use this page to share a logbook with X-Guard or force-retrieve your configuration. Generally speaking, a configuration will be taken over within one hour when the app is switched ON.

You can view the terms and conditions subject to which the X-Guard Alarm app is offered at any time. Got any questions? Feel free to contact us; we’re happy to provide more detail on our terms and conditions.

You may have some questions about the login or registration process. Our Frequently Asked Questions (FAQ) page provides answers to the most common issues.

Still unable to get to the bottom of a problem? Call us!

The ability to chat with our X-Guard support staff is one element of the X-Guard Alarm app.

You can chat with us anytime for support or feedback if:

• You have a question or something’s not working
• There’s something in the app you’d like to see done differently
• You’re missing some hardware and would like to place an order

Get in touch!

Need help with specific functions in the app? Our handy tutorial videos are just what you need. You can view them directly using the tutorial videos button in the menu.

Our Account Managers will provide more detail on any major new functions by e-mail. You will receive these e-mails if you have opted for ‘Technical updates by e-mail’ when registering.

Want to sign up at a later date? You’ll soon be able to do so in the app. Feel free to send us a message if you have any questions about new functions.

In version 4.5.0 and above, the app displays an overview of changes. This overview highlights the latest version of the app through a brief introduction.

Got any questions about one of the improvements of new functions? Feel free to send us a message! You can do so via the chat function in the app, of course.

Your photo is securely stored on the X-Guard servers. It will be shown when you raise an alarm.

When an external security firm is used, or when a colleague you don’t know well responds to your call, it is important they are able to recognise you. Adding a photo to your profile helps them do so.

In Man Down situations where you might be unconscious, a photo will prove essential for the responder to the alarm to verify that you have been located.

Of course, adding a photo is optional.

Your name or the name of the device or department helps identify where an alarm originates from.

Examples of good names for a profile include:

1. Your full first and last name
2. To help locate the device, the name of the place where the phone is used, e.g. ‘Checkout 3’

When you share your work and home address with us, the X-Guard app can automatically adjust its behaviour depending on your location.

Your address details are of course stored with all due care and under encryption.

See also: automatic mode switching

The standard app tutorial covers the following elements:

• How to switch the app to OFF, ON or RISK mode
• How the alarm buttons work
• How to make calls through the app
• How the RISK mode works
• What the status indicators on the screen mean
• Where to find the menu
• How to specify whether you are available to respond to an alarm

The tutorial is fully interactive. During the tutorial, you’ll be asked to try things for yourself so you can immediately experience the effect. You’ll be asked to do the following things during the tutorial:

• Switch the app ON
• Raise a test, assistance and panic alarm
• End a telephone call you’ve started
• Switch on the RISK mode
• Pause  the RISK mode
• View the menu

To make sure our product functions as it should, correct implementation of X-Guard at your organisation is essential. Using the timeline, you can check whether everything is working and performing as you expected.

Among other things, the timeline displays the following:

• When have alarms been sent?
• When has protection been switched on/off?
• What has been happening with your external alarm buttons?
• Has your connection been interrupted at any point?

If you spot any information that goes counter to your expectations, feel free to contact the helpdesk.

The information stored on your phone is generally also available to managers and/or admins. They can use our handy reports to monitor and check the performance of X-Guard at your organisation.

Reports can be sent on a daily, weekly or monthly basis.

The following reports are available:

• Which alarms have been raised at what point (by who, when, and which urgency level)
• Who is actively using the app
• For how many hours has the app been used over the most recent period
• Inactive devices (e.g. ‘Which devices have not reported to the system in over a week?’)

Want to receive a reminder when the app has been switched on for a certain amount of time? No problem!

You can use the settings to specify you would like to receive a notification once the app has been in use for several hours. You will only receive this notification if the app has not been switched OFF.

The GPS position of your phone is displayed on the map in the app as standard. This position is constantly updated.

Addresses retrieved via the diary link or added as ad hoc locations are not displayed on this map. Location correctors will only be used when an alarm is raised.

When the text bubble displays an address instead of ‘Your position’, this will be a verified address known in our database.

When the text bubble displays an address instead of ‘Your position’, this will be a verified address known in our database.

A verified address may be generated via the following sources:

• A scan of your premises/grounds has been performed using beacons or Wi-Fi points, for example
• When you use automatic mode switching, these addresses are recognised as a zone
• When you share your diary with us, and it contains an address
• A manual zone has been added by your admin or organisation

When an alarm is raised, a brief text message will be sent. This message states:

• Who raised the alarm
• Where the alarm was raised

We know your telephone number through the X-Guard Alarm app. When you are available to receive alarms (you can specify this in the app), you will automatically be called in case of an alarm if your organisation has switched on the ‘Notify Each Other’ protocol.

Thanks to the stable phone network, raising an alarm by telephone is an extraordinarily effective way to share alarm information. When combined with a text message or e-mail, we can make sure you don’t miss out on any information.

All details about an alarm are also available by e-mail. While text messages keep things brief, e-mails provide a little more information. We can send these e-mails automatically in case of a new alarm, and they contain information about:

• Who raised the alarm
• The position of the alarm
• The response protocol
• The type of alarm

When you are using Dynamic Response, alarm notifications will be sent to the people in your vicinity first. The alarm centre will only be contacted if necessary.

The escalation protocol can be specified in any way you wish. This includes the following options:

• Call the alarm centre if no one is present in the vicinity
• Generate a warning if no colleagues with emergency response training are present
• Escalate to a second group of responders when an alarm is not confirmed by responders in time

We will send alarm notifications to colleagues in your vicinity as standard, but if they do not respond, we will escalate to the alarm centre to guarantee your safety.

You can specify directly through the app whether or not others can call you in case of an alarm. You may be called automatically if your organisation opted for the ‘Notify Each Other’ protocol. In addition, alarm centre operators may contact you if you are in the vicinity of an alarm.

You will only be called if you are in the vicinity, the app is switched ON and you are available to respond to the alarm.

The app provides an overview of alarms that are currently outstanding and historic alarms that have already been dealt with.

Outstanding alarms are displayed in a larger size with extensive details, so you can see at a glance what’s happened to who, including the location.

As soon as you open an alarm, you’ll see the details of the alarm. Depending on your permissions as an alarm recipient, you’ll see the following:

• Who raised the alarm
• Where the alarm was raised
• Where the person in question is currently located
• Which correspondence has taken place regarding this alarm and with who
• Who is currently being contacted or who you can contact to respond to the alarm

The alarm position and the current position of the person who raised the alarm are instantly visible on an interactive map. This position is constantly updated in real time.

When someone raises an alarm, the location of that person will be requested every ten seconds.

If necessary, you can chat directly in the X-Guard Alarm app with everyone who has opened the alarm at that time. This function comes in useful to arrange who should take action, or to provide feedback to an alarm centre operator.

When you raise an alarm, your phone will instantly establish a voice connection. It is possible to pick up the voice connection of the person who raised the alarm directly in the X-Guard Alarm app. You can communicate directly without having to exchange any phone numbers.

You can call your colleagues with just a one press of a button. The X-Guard system will automatically call the right people. If you’d like to call someone who is on the list but hasn’t yet been called, you can start a call yourself directly from the app.

When you arrive at the location of an alarm and provide assistance, you can confirm to the alarm centre that the alarm has been responded to.

Once the alarm has been dealt with, the alarm can be cancelled. Once cancelled, it is no longer possible to communicate, and certain data in the alarm will be anonymised straightaway.

The switch to indicate whether you are happy to help in case of an alarm has been moved. This switch is now part of the main screen.

If you are available to help/secure others, your location will continue to be monitored in the background. You will be monitored with an accuracy level of around two kilometres. That way, your privacy remains guaranteed, but you will still be able to help when you are (relatively) close to an alarm situation.

The majority of the passwords we use on a daily basis are not secure. They are often too short, they are reused too often or they are easy to guess by computers.

X-Guard uses the passwordless principle, meaning a password is no longer required to log in to the app. There are two ways to log in:

1. Receive a login token by e-mail
2. Receive a login token by text message

In both cases, you’ll be logged in to your account quickly and easily.

As soon as you enter your username, you will receive an e-mail with information about your login attempt. After checking the information in the message, simply enter your login token in the app.

The token you will receive is only valid for ten minutes, and can only be used on the device used to request it.

As standard, the app will use a text message token. This will be sent out to all accounts created after the launch of version 4.5.0. E-mail will only be used as a backup option when text message verification is unsuccessful.

The text message token will be sent via a secure environment and is only valid for ten minutes.

When registering, users will be asked to scan a QR code. Your Account Manager will have shared this QR code with you, or it will be provided as part of the tutorial.

The QR code makes sure your X-Guard account is immediately stored in the right environment. A preset configuration will also be added to your user profile.

The following settings are available via the QR code:

• All settings available in the app
• Visible logos and pages while registering
• Restriction and automatic allocation of licences

If you would like to try out the app, you can sign up for a free DEMO without obligation. You’ll be able to use the demo for 30 days without any limitations. You’ll be instantly connected to an alarm centre, and guaranteed assistance will be provided.

When you sit down with our Account Manager to discuss your requirements and preferences, the app configuration will also be determined.

You’ll receive a QR code you can use during the registration process. Different QR codes may be used per user group or department to differentiate between these groups.

If you are using our professional alarm centre, you will instantly be connected to this alarm centre during the registration process.

You can raise an alarm straightaway, and our professionally trained alarm centre operators will immediately be available to help.

If you use a fixed domain name at your organisation, you can demand that this e-mail address can only be used for registration in the context of your company. That way, the functional admin (you) can prevent your users from registering for the demo or at other organisations.

You can search for an address using the handy Google address finder. As soon as you enter the address, you can also specify which floor you’ll be on as an option.

Next, you can choose how long the alarm should be stored for in the app. If you expect to visit and leave the address within three hours, three hours is a suitable period for the address to remain valid.

Once you have visited an address, you can reselect it from the address history straightaway if you intend to visit it again.

The app is able to scan all diaries shared on your phone. Most phones support diary integration with all providers (Google, Microsoft etc.). Local diaries can also be scanned.

In addition to scanning your diary, it is also possible to log in using your Microsoft account. This enables the app to view all diaries available in the Microsoft account in question as soon as you raise an alarm.

Support for Microsoft Azure accounts was added in version 4.7.0

When you raise an alarm, the app will do the following:

1. Your diary will automatically be scanned by the system (without human involvement)
2. The app will check whether you have an item in your diary that is ongoing at that time*
3. The address for this item will be compared against your GPS location
4. If these positions are in close proximity to one another, the address entered in your diary item will be used as part of the alarm

*= As standard, a margin of 30 minutes is applied. This margin can be adjusted. Items scheduled for the entire day will always be checked.

When transmitting or viewing data, the app will never look at:

• The title or description of a diary item
• The participants in a diary item

Only information relevant to determining your position will be used.

All Wi-Fi points in a building transmit a signal. By creating an accurate floorplan of your building and linking the unique signal emitted by each Wi-Fi point to a position on the map, we’re able to locate you in any building with high accuracy.

Ask your Account Manager about the options for creating a floorplan of your building or location.

Room-level location is possible using our advanced Bluetooth beacon location.

Use X-Guard beacons to accurately determine where someone is located. Using BTLE beacons, we can create an accurate floorplan of your entire building or location.

Back by popular demand: in version 4.8.0 and above, scanning NFC tags is possible again. By scanning an NFC tag, the location linked to that NFC tag is immediately allocated to you.

To scan an NFC tag, your phone must be unlocked and the X-Guard Alarm app must be open.

While you are on the move, your phone tracks your location by requesting your GPS position. If necessary, the app will transmit your position to the X-Guard servers for processing.

To ensure the app has as little impact on your battery life as possible, we only request your position while you are on the move.

If you are at a specific, predefined zone, we can automatically supplement your address with accurate data.

Monitoring can also be defined separately in this zone.

When you enter a zone you have created yourself, such as your home or work address, the app will take this into account when you raise an alarm.

This function works with all addresses you can create in the app:

• Home address
• Work address
• Custom addresses for automatic mode switching
• Visiting addresses

The panic alarm or ‘red alarm’ is a high-priority alarm. You can raise this alarm if you need help immediately.

If you are using an alarm centre, the operator will listen to what’s happening via the two-way connection. The operator will assess whether you need help and escalate immediately in the meantime where necessary.

If your organisation is using the Notify Each Other function, your colleagues will immediately be notified by text message, e-mail and/or phone and will come to your aid straightaway.

The assistance alarm is used in situations where you wish to be supported by an operator or your colleagues. A two-way connection will be established with the operator, who will talk to you directly to discuss your situation. In the meantime, your colleagues will also be notified of your request for assistance, if this option has been set up.

You can raise a test alarm to check whether the app is working properly. Generally speaking, a telephone call is made as part of a test alarm, and you will receive an immediate e-mail confirming the test alarm was raised.

The RISK alarm or Man Down is an alarm that is generated when you stop moving. When in RISK mode, your phone keeps track of your movement. When no movement is detected, an alarm is generated assuming you have fallen or are unconscious.

See also: RISK mode / Man Down

The alarm levels described are the standard options offered by the app. However, you can also choose to use the alarm buttons in a way that differs from our standard configuration. To do so, feel free to contact your Account Manager to discuss the options.

Examples of custom configurations include:

• Send an e-mail or text message to a group of people without generating an alarm when the green button is pressed
• Call a specific number when the green and amber buttons are pressed, but call the alarm centre when the red button is pressed
• Make your colleagues aware of your position by pressing the green button
• etc.

When you hold down the alarm button, your phone will immediately raise an alarm. You will feel your phone vibrate, and a two-way connection will be established.

It’s easy to carry the Bluetooth Alarm Button on you with one of our accessories.

In version 4.6.0 and above, it’s possible to add and link multiple Bluetooth Alarm Buttons to the app. To be able to link multiple buttons, you will need the new X-Guard Bluetooth Alarm Button with the X-Guard logo.

The Bluetooth Alarm Button can generate multiple alarm levels. Use your button as a test button? No problem! Differentiate between the red, amber and green alarm to configure different usage scenarios. To be able to set button functions, you will need the new X-Guard Bluetooth Alarm Button with the X-Guard logo.

Using one of our Bluetooth Alarm Button accessories? You can specify this in the app settings to make it easier to recognise the button, which comes in especially handy when you are using multiple buttons.

We offer the following accessories:

• X-Guard Belt Clip
• X-Guard Wristband
• X-Guard Lanyard

You can order these accessories directly via your Account Manager, or you can contact us directly.

You can change the name of a button to make it easier to recognise. When you link the button to another device, the button name will be carried across with the button.

The advanced functions allow you to link multiple actions to a single button.

Actions can be set for a single click, a double click or holding down the button.

The following actions are currently supported.

Alarms

• Red alarm
• Amber alarm
• Green alarm

Other functions

• Pause/resume ‘RISK’ mode
• Cancel pre-alarm

It is important to know whether your Bluetooth Alarm Button remains connected. If the connection with your phone drops out, you will be unable to raise an alarm.

The X-Guard Alarm app gives you the option to switch on connection monitoring. As soon as the connection drops out, your phone will show a notification to make you aware.

In version 4.8.4 and above, you can choose to receive a notification when the app is active only.

When the button is pressed, the app can issue a notification to confirm. This can be useful when you want to make sure the button functioned correctly.

If you prefer your phone not to use sound and vibration, you can of course switch these options off.

The screen controls can be fully customised. In the next item, we’ll run you through the button combinations you can have appear in the app. In addition, the following settings can also be configured:

• How long to hold the button before an alarm is raised
• Whether the phone vibrates when pressing the buttons
• Which function the alarm button has

If you are using just one of the alarm buttons and the amber and green buttons are not needed at your organisation, for example, you can choose to hide these buttons.

All visible button combinations are possible:

• All buttons
  • Red, amber and green
• Two buttons
  • Red and amber
  • Red and green
  • Amber and green
• One button only
  • Red only
  • Amber only
  • Green only

In addition, all external alarm buttons or ways to raise an alarm can be configured to follow the behaviour of the red, amber or green button.

Any app can send an Android Intent, and the X-Guard Alarm app can pick these up. When we receive an Intent, an alarm will be raised.

The ATEX-certified devices by ® i.safe MOBILE have a special SOS button. This SOS button works with the X-Guard Alarm app, so you can reliably and easily raise an alarm.

The special Myco 3 button can be customised to your needs. This allows us to link it to the X-Guard Alarm app to raise alarms.

We are currently working on a new integration with Unihertz Aton devices. These Android devices have a special button that can be used to raise an alarm.

You can raise an alarm using your XCover button, which is automatically recognised by the app. When setting up this button, you will not need any external hardware buttons.

The X-Guard Alarm app does not use your own phone number to make calls. The advantage of doing so is that you won’t incur any charges to make a call. However, the app does use your mobile data network.

We can establish a regular VOIP connection to any telephone number of your choice. As part of this, it is possible to send DTMF tones to the call recipient.

On top of that, we offer special VOIP calls when you wish to be connected to an alarm centre. You will be placed in a queue, from where the operator can pick up your call. The advantage of using this technology is that:

• There is no ringing tone while waiting to be connected
• We can automatically record anything that happens during the call in our logbooks
• Your phone can vibrate when the other party picks up the call
• Multiple people can join the call, if necessary

As with every other call, you can choose to use the speakerphone. For each of the different alarms, our app intelligently decides whether or not to switch on the speakerphone:

• For alarms raised via a button, the speakerphone is off as standard
• For RISK alarms, the speakerphone is on as standard

You can use the app settings to switch the speakerphone function on for all calls.

If you do not want to be heard by the other party, you can switch off your microphone during the call.

When you switch on this option, all calls you make via the X-Guard Alarm app will be routed via the speakerphone as standard.

Any telephone calls you make outside of the app will not be affected by this setting.

When making a call, it’s useful to know at what point the other party can actively hear you. As soon as you send an alarm, a two-way connection is established. The other party (an alarm centre operator, for example) needs to pick up that connection. As soon as this happens, you’ll feel your phone vibrate when this setting is switched on.

It is possible to establish a video connection as part of an alarm. This function is only available at organisations where all people involved have given their consent to this privacy-sensitive solution.

This function can only be switched on upon request.

The automatic mode switching function can be used to switch OFF, ON or into RISK mode.

Examples of useful switches include:

• You’re no longer at home, so the app should monitor you (the app will switch ON)
• Your phone is charging and is no longer actively used (the app will switch OFF)
• You drive onto a work site, so the app should monitor your movement (the app will switch into RISK mode)

The app can automatically switch to a different mode based on an address. You can choose to have the app switch based on your home and work address, or you can enter a custom address.

You can configure the range around the address before the app should switch modes; the minimum is 200 metres.

When you have various locations where the app can switch OFF and you regularly use your charger in these places, you can switch the app OFF automatically by putting your phone on charge.

The app will immediately switch back ON or into RISK mode when it is taken off charge.

As standard, the app will quietly switch OFF, ON or into RISK mode in the background. You won’t notice a thing, and it always works!

If you prefer to receive a confirmation when the app has switched modes, you can turn on this option via the app settings. Once you’ve done so, you’ll receive a notification from the app when it has switched modes automatically.

You can use this function to automatically indicate whether or not you are available to respond to alarms.

If you’re at the office, you’ll undoubtedly want to receive alarms from your colleagues. If you’re at home or on holiday, such alarms are not relevant to you for the time being.

When your phone is switched into RISK mode, the app will constantly check whether any movement can be detected. This process functions on the basis of the accelerometer and gyroscope built in to your phone.

If no movement is detected for a specified time, we will assume a man down situation has occurred.

To prevent you from accidentally raising an alarm when you did not intend to do so, the app will automatically pause itself when your phone is laying flat on a table.

If this setting does not quite match your working methods, it can of course be switched off.

The following settings come as standard:

• If no movement is detected for 2 minutes, a pre-alarm will be raised
• After a pre-alarm, you have 20 seconds to respond before an alarm is raised
• When your phone is laid flat on a table for 15 seconds or starts moving again for 15 seconds, the RISK mode will automatically be paused or resumed
• When paused, no motion detection will be performed for 60 minutes

If these standard values do not suit your working methods, we can adjust them for you remotely.

The pre-alarm lets you know that no movement has been detected. If you have fallen unconscious, your colleagues will hear the pre-alarm sound out loudly so they are able to locate you.

As standard, you have 20 seconds to cancel the pre-alarm. If you fail to do so because you are no longer able to, an alarm will be raised straightaway.

The phone call established in case of a man down alarm always uses your speakerphone, so the alarm centre operator or the people who come to your aid can talk to you without you having to pick up your phone.

As soon as the pre-alarm starts, your phone will make a sound. You can use the app settings to choose which sound you prefer. There are ten sounds available to choose from as standard,

varying from quiet to clearly noticeable in various categories.

Not all phones are the same, and not all working methods are the same. For those reasons, you can configure for yourself how much movement the X-Guard Alarm app should detect before it decides that you are moving.

The pre-alarm can be cancelled by moving your phone. If necessary for your working methods, you can configure that the app must be opened to cancel the alarm.

If you’d like to receive a notification on your phone when the RISK mode is switched on automatically or paused because your phone is laying flat on a table, you can do so by switching this setting on.

This option is on as standard.

When you phone is in RISK mode, you can also have it monitor your internet connection. If your connection drops out, your phone will send you a warning asking to reconnect in an environment with internet access within a set number of minutes.

If you fail to re-establish a connection within that time, an alarm will be raised via the X-Guard servers.

The various settings for the RISK mode will soon be configurable via the X-Guard Alarm app. If you’d like to change your settings before this option is introduced, we can arrange this for you remotely.

When the app is ‘ON’, your GPS position will be transmitted. When you are on the move, your position will be transmitted around once a minute, so we are always aware of where you are in case of an alarm.

The app will actively check whether any IPS points are nearby. IPS points such as Bluetooth and/or Wi-Fi beacons can localise your position down to the metre in premises entered into our system.

These checks will be carried out when the app is switched ‘ON’.

Your privacy is important. When the app is switched off, we will not send any information to the X-Guard servers. Your location will not be tracked, and no one will be able to see where you are.

Please note, in version 4.9.0 and above, your app will send data if you have specified that you are available, even when the app is off. Your location will be tracked with low accuracy as part of this. This change is clearly displayed in the app.

When the app is switched off, it hardly uses any power. Your location will not be tracked, and your movement will not be monitored.

The app operates in energy saving mode as standard. When this mode is on, the app will fully go to sleep when switched ‘OFF’.

Some options require the energy saving mode to be switched off. These options are marked with a red battery icon in the app. Whenever you want to use one of these options, the app will show a warning.

To improve safety, it is only possible to raise an alarm in version 4.8.0 and above when the app is not switched OFF. The app will automatically switch itself ON whenever you need it, so you never forget to switch the app ON or into RISK mode.

U zoekt een adres via de makkelijke adreszoeker van Google. Zodra u het adres invoert kunt u optioneel aangeven op welke verdieping u zich gaat bevinden.

Vervolgens kiest u hoe lang het adres opgeslagen moet worden in onze app. Verwacht u binnen 3 uur dit adres te bezoeken en te verlaten, dan is 3 uur een geschikte periode waarin het adres geldig is.

Wanneer u een adres bezocht heeft, kunt u deze direct weer selecteren vanuit de geschiedenis om opnieuw te bezoeken.

Alle agenda’s die op de telefoon worden gedeeld kunnen door onze app worden uitgelezen. De meeste telefoons ondersteunen agenda-integraties met alle providers (Google, Microsoft, etc.). Ook lokale agenda’s kunnen worden uitgelezen.

Naast het uitlezen van de telefoonagenda is het ook mogelijk om in te loggen met uw Microsoft-account. Alle agenda’s die u beschikbaar heeft op het betreffende Microsoft-account kunnen dan worden geraadpleegd op het moment dat er een alarm wordt gemaakt.

Ondersteuning voor Microsoft Azure-accounts is toegevoegd in versie 4.7.0

Bij het maken van een alarm wordt het volgende gedaan:

1. Uw agenda wordt automatisch bekeken door het systeem (niet door een mens)
2. Er wordt gekeken of u een item in uw agenda heeft staan dat op dit moment* bezig is
3. Het adres bij het agenda-item wordt vergeleken met uw GPS-positie
4. Wanneer deze posities dicht bij elkaar liggen, dan zal het adres ingevoerd bij het agenda-item worden gebruikt bij uw alarm

*= Standaard wordt er een marge van 30 minuten gebruikt. Deze marge kan worden aangepast. Items die de hele dag duren worden altijd gecontroleerd.

Bij het verzenden of bekijken van gegevens wordt er nooit gekeken naar:

• De titel of beschrijving van een agenda-item
• De deelnemers van een agenda-item

Alleen de relevante informatie voor het bepalen van uw positie worden gebruikt.

Alle WiFi-punten in een gebouw zenden een signaal uit. Door het gebouw volledig in te meten en het unieke signaal per WiFi-punt te koppelen aan een positie op de kaart, kunnen we u zeer nauwkeurig in elk gebouw lokaliseren.

Vraag uw accountmanager naar de mogelijkheden voor het inmeten van uw gebouw of locatie.

Lokaliseren op kamerniveau kan met onze geavanceerde Bluetooth-bakentechnolcoatie.

Gebruik X-Guard bakens om nauwkeurig te bepalen waar iemand zich bevindt. Met BTLE-bakens kunnen we uw hele gebouw of locatie exact inmeten.

Terug van weggeweest: het scannen van de NFC-tags is vanaf versie 4.8.0 weer mogelijk. Door een NFC-tag te scannen wordt de aan NFC-tag gekoppelde positie direct aan u toegewezen.

Om een NFC-tag te scannen moet de telefoon ontgrendeld worden en de X-Guard Alarm-app geopend te worden.

Wanneer u in beweging bent volgt de telefoon u door middel van het opvragen van uw GPS-positie. De app stuurt indien nodig uw positie door naar de X-Guard Servers om deze te verwerken.

Wij vragen uw positie alleen op als u in beweging bent om uw batterij zo min mogelijk te belasten.

Wanneer u zich bevindt in een bepaalde—van tevoren gedefinieerde—zone, dan kunnen wij uw adres automatisch aanvullen met accurate gegevens.

In deze zone kan ook de opvolging apart worden gedefinieerd.

Wanneer u een zone binnengaat die u zelf heeft aangemaakt, zoals bijvoorbeeld het thuis- of werkadres, dan zal de app daar rekening mee houden wanneer u een alarm maakt.

Deze functie werkt met alle adressen die u kunt aanmaken in de app:

• Thuisadres
• Werkadres
• Aangepaste adressen t.b.v. Automatisch Schakelen
• Bezoekadressen

Het paniekalarm of het ‘rode alarm’ is een alarm met hoge prioriteit. Dit alarm kunt u verzenden wanneer u direct hulp wil.

Indien u gebruikt maakt een alarmcentrale, dan zal de centralist gaan meeluisteren via de spreekluisterverbinding. De centralist zal oordelen of u hulp nodig heeft en ondertussen direct escaleren waar nodig.

Gebruikt uw organisatie Onderling Melden? Dan zijn uw collega’s al gealarmeerd per SMS, e-mail en/of telefoon en komen zij direct naar u toe om u de hulp te bieden die u nodig heeft.

Het assistentiealarm wordt gebruikt bij situaties waar u wenst ondersteunt te worden door een centralist of uw collega’s. Er wordt een spreekluisterverbinding opgebouwd waar de centralist direct met u in gesprek gaat om de situatie te bespreken. Tevens worden collega’s op de hoogte gesteld van uw assistentievraag, indien ingesteld.

Om te testen of de app naar behoren werkt kunt u een testalarm maken. Bij een testalarm wordt doorgaans geen telefoongesprek opgezet en krijgt u direct een e-mail waarin de test bevestigd wordt.

Het risicoalarm of Mandown is een alarm dat wordt gegenereerd wanneer u stopt met bewegen. De telefoon controleert in RISICO-modus de bewegingen van de telefoon, wanneer er geen beweging wordt gedetecteerd dan wordt er een alarm gegenereerd dat impliceert dat u gevallen of bewusteloos bent.

Zie ook: RISICO-modus / ‘Man Down’

De alarmniveaus beschreven zijn de standaardopties die de app aanbiedt. Echter kunt u ervoor kiezen om de alarmknoppen anders te gebruiken dan onze standaardconfiguratie. Neem hiervoor contact op met uw accountmanager en besprek de mogelijkheden.

Enkele voorbeelden van aangepaste configuraties zijn:

• Verzend een e-mail of sms naar een groep personen zonder een alarm te genereren bij het indrukken van de groene knop
• Bel naar een specifiek nummer bij de groene en oranje knop, maar bel naar de meldkamer bij de rode knop
• Stel uw collega’s op de hoogte van uw positie via de groene knop
• etc.

Door de alarmknop ingedrukt te houden maakt uw telefoon direct een alarm. U voelt de telefoon trillen en er wordt een spreekluisterverbinding opgezet.

De Bluetooth Alarmknop kunt u gemakkelijk bij u dragen door een van onze accessoires te gebruiken.

U kunt vanaf versie 4.6.0 meerdere Bluetooth Alarmknoppen toevoegen en koppelen aan de app. Om meerdere knoppen te koppelen heeft u de nieuwe X-Guard Bluetooth Alarmknop nodig met X-Guard-logo.

De Bluetooth Alarmknop kan verschillende alarmniveaus genereren. Uw knop gebruiken als testknop? Geen probleem! Maak onderscheid tussen het rode, oranje en groene alarm om verschillende use cases te configureren. Om een knopfunctie in te stellen heeft u de nieuwe X-Guard Bluetooth Alarmknop nodig met X-Guard-logo.

Maakt u gebruik van een van onze Bluetooth Alarmknop-accessoires? Dan kunt u dit instellen in de app om de knop gemakkelijk te herkennen, dit vooral handig wanneer u verschillende knoppen gebruikt.

We bieden de volgende accessoires aan:

• X-Guard Riemclip
• X-Guard Polsband
• X-Guard Nekkoord

Deze accessoires zijn direct te bestellen via uw accountmanager of neem direct contact op.

U kunt de naam van de knop aanpassen om deze gemakkelijk herkennen. Wanneer u de knop aan een ander toestel koppelt, dan zal de naam van de knop met de knop mee gaan.

Met de geavanceerde functies kunt u meerdere acties koppelen aan één knop.

Er kan een actie ingesteld worden per enkel klik, dubbele klik of bij het ingedrukt houden van de knop.

De volgende acties worden nu ondersteund.

Alarmen

• Rood alarm
• Oranje alarm
• Groen alarm

Andere functies

• Pauzeer / hervat ‘RISICO’-modus
• Annuleer vooralarm

Het is belangrijk om te weten of uw Bluetooth Alarmknop nog verbonden is. Wanneer de verbinding met de telefoon wegvalt, kunt u geen alarm maken.

De X-Guard Alarm-app biedt u de mogelijkheid om connectiemonitoring in te schakelen. Op het moment dat de connectie verbroken wordt, laat uw telefoon dit aan u weten dor middel van een notificatie.

Vanaf versie 4.8.4 kunt u er voor kiezen alleen een melding te ontvangen wanneer de app ingeschakeld is.

Wanneer de knop ingedrukt wordt, kunt u een bevestiging per notificatie krijgen van de app. Dit is handig om u ervan te verzekeren dat de knop op juiste manier heeft gefunctioneerd.

Wilt u dat uw telefoon niet trilt en geen geluid maakt? Dan kunt u deze optie uiteraard uitschakelen.

De schermbediening kan volledig worden aangepast. In het volgende item leest u welke combinaties van knoppen u kunt laten zien in de app. Daarnaast zijn de volgende instellingen configureerbaar:

• Hoe lang moet een knop ingehouden worden alvorens er een alarm wordt gemaakt?
• Moet de telefoon trillen bij het indrukken van de knoppen?
• Welke functie heeft een alarmknop?

Gebruikt u slechts één van de alarmknoppen en zijn voorbeeld de oranje en groene knop niet nuttig voor uw organisatie? Deze kunt u ook verbergen.

Alle zichtbare knopcombinaties zijn mogelijk:

• Alle knoppen
  • Rood, oranje en groen
• Twee knoppen
  • Rood en oranje
  • Rood en groen
  • Oranje en groen
• Eén knop
  • Alleen Rood
  • Alleen Oranje
  • Alleen Groen

Daarnaast kunnen alle externe alarmknoppen of methode van alarmeren worden geconfigureerd om het gedrag te volgen van de rode, oranje of groene knop.

Elke app kan een Android Intent sturen, deze kan worden opgevangen door de X-Guard Alarm-app. Wanneer we dit Intent ontvangen, dan zal er een alarm gemaakt worden.

De ATEX-gecertificeerde toestellen van ® i.safe MOBILE beschikken over een speciale SOS-knop. Deze SOS-knop werkt met de X-Guard Alarm-app om betrouwbaar op een gemakkelijke manier een alarm te maken.

De speciale Myco 3-knop kan worden aangepast naar uw wens. Zo kunnen wij deze ook aansluiten op de X-Guard Alarm-app om een alarm te maken.

Momenteel wordt er gewerkt aan een nieuwe koppeling met de Unihertz Atom-toestellen. Deze Android-toestellen hebben een speciale knop die gebruikt kan worden voor het maken van een alarm.

U kunt een alarm maken met uw XCover-knop, deze wordt automatisch herkend door de app. Wanneer u deze knop instelt heeft u geen externe hardwareknoppen nodig.

Met de X-Guard Alarm-app belt u niet via uw eigen telefoonnummer. Dit heeft als voordeel dat u geen kosten maakt voor het bellen. Wel wordt het mobiele datanetwerk hiervoor gebruikt.

We kunnen een regulier VOIP-gesprek opzetten naar elk telefoonnummer dat u wenst. Hierbij is het mogelijk om DTMF-tonen te verzenden naar de ontvanger van het gesprek.

Daarnaast bieden we speciale VOIP-gesprekken wanneer u wil verbinden met een alarmcentrale. U komt direct in een wachtruimte waar de centralist vervolgens met u kan verbinden. Deze techniek heeft als voordeel dat:

• Er geen overgangstoon tijdens het verbinden is
• Alles wat in het gesprek gebeurd kunnen we automatisch opslaan in logboeken
• De telefoon kan u een trilsignaal verzenden wanneer de tegenpartij verbindt
• Meerdere personen kunnen inbellen op het gesprek, indien nodig

Zoals bij elk gesprek kunt u ervoor kiezen om het gesprek via de luidspreker te voeren. Onze app maakt bij de verschillende alarmen intelligent een keuze of de luidspreker ingeschakeld moet worden:

• Bij alarmen die gemaakt worden via een knop, staat luidspreker standaard uit
• Bij een RISICO-alarm staat de luidspreker standaard aan

U kunt via de instellingen van de app ervoor kiezen alle gesprekken altijd via de luidspreker te voeren.

Indien u niet wilt dat u gehoord kunt worden door de tegenpartij, dan kunt u uw microfoon uitschakelen tijdens het gesprek.

Wanneer u deze optie inschakelt, dan zullen alle gesprekken die u voert via de X-Guard Alarm-app, standaard via de luidspreker gerouteerd worden.

Telefoongesprekken die u buiten de app om maakt, worden niet door deze instelling aangetast.

Tijdens het telefoongesprek is het fijn om te weten wanneer de tegenpartij u actief kan horen. Zodra u het alarm verzendt, dan wordt de spreekluisterverbinding opgebouwd. De tegenpartij (bijvoorbeeld de centralist) dient dan met u te verbinden. Zodra dit gebeurd, dan voelt u de telefoon trillen wanneer deze instelling is ingeschakeld.

Het is mogelijk om een videoverbinding op te zetten bij een alarm. Deze functie is alleen beschikbaar binnen organisaties waar alle betrokkenen toestemming geven voor deze privacygevoelige oplossing.

Deze functie kan alleen op verzoek worden ingeschakeld.

Elke gebruiker, die in uw organisatie is opgenomen, heeft een eigen licentie.

Indien een gebruiker geen gebruik meer mag maken van de X-Guard Alarm-app, dan kan de licentie worden ingetrokken. De gebruiker kan vanaf dat moment direct geen alarm meer maken.

Licenties kunnen tijdelijk of permanent ingetrokken worden. Indien er wordt gekozen voor het permanent intrekken van de licentie, dan wordt ook alle gebruikersdata verwijderd uit de X-Guard-systemen.

De app is beschikbaar in 5 talen die continu worden bijgehouden.

Mist u een taal voor uw werkwijze? Bespreek de mogelijkheden met uw accountmanager.

Bijna alle zichtbare elementen kunnen verborgen worden. Dit is handig wanneer u de functionaliteit van de app wil limieten, of regie wil houden of bepaalde instellingen.

Het aanpassen van de zichtbare elementen wordt geregeld door uw accountmanager.

De app wordt continu geoptimaliseerd voor de meest recente versie van Android en iOS. Er zijn verschillen tussen de major versies van iOS en Android. We raden het altijd aan een acceptatietest uit te voeren op kleine schaal alvorens u een upgrade van het OS uitrolt.

Heeft u vragen over de verschillen tussen de OS-versies in samenwerking met de X-Guard Alarm-app? Neem dan contact op met uw accountmanager, we helpen u graag verder.

Let op: geen ondersteuning betekent niet dat vanaf dat moment de app direct niet meer gebruikt kan worden op dit besturingssystemen. Wel kunnen erg stabiliteitsissues ontstaan en bieden we geen garanties.

Wanneer een operating system geen beveiligingsupdates meer ontvangt van uw leverancier (Android of Apple) dan vervalt automatisch ook de officiële support van X-Guard.

Via de volgende links is overzichtelijk te zien of uw operation system ondersteunt wordt:

https://endoflife.date/android

https://endoflife.date/ios

Wanneer u de app gebruikt op een telefoon in bijvoorbeeld een auto, dan kan het wenselijk zijn dat het scherm nooit in slaap valt.

Met instelling kunt u gemakkelijk instellen dat de app, wanneer deze open staat, voorkomt dat uw telefoonscherm in slaap valt en de telefoon vergrendeld wordt.

Vanaf versie 4.5.0 is het mogelijk om experimentele Pilot-functies te testen. Deze functies zijn volledig ingebouwd, maar nog niet beproefd.

Tijdens een testfase waar gebruikers de functie actief kunnen gebruiken, kunnen we informatie verzamelen over de werking van de functie. Wanneer de functie stabiel wordt bevonden, dan zal deze openbaar worden gemaakt voor iedereen.

Op deze pagina zijn Pilot-functies gemarkeerd met het -symbool .

Wanneer u in contact bent met onze helpdesk, dan wordt u mogelijk naar deze pagina geleid. Deze pagina bevat informatie over uw toestel, de installatie en uw configuratie.

U kunt vanaf hier ook een logboek met X-Guard delen of geforceerd uw configuratie ophalen. Normaal gesproken wordt configuratie automatisch, wanneer de app op AAN staat, binnen één uur overgenomen.

U kunt te allen tijde inzien onder welke voorwaarden de X-Guard Alarm-app wordt geleverd. Heeft u vragen? Dan kunt u altijd contact opnemen, wij lichten onze voorwaarden graag toe.

Tijdens het inloggen of registreren heeft mogelijk vragen. De Frequently Asked Questions-pagina (FAQ) geeft antwoord op de meestvoorkomende problemen.

Komt u er daarna nog niet uit? Dan kunt u ons altijd bellen!

Chatten met een van de X-Guard-supportmedewerkers is een onderdeel van de X-Guard Alarm-app.

U kunt altijd met ons chatten voor ondersteuning of feedback:

• Heeft u een vraag of werkt er iets niet?
• Ziet u iets in de app wat u graag anders wilt zien?
• Mist u hardware en wilt u deze bijbestellen?

Neem contact op!

Hulp nodig met bepaalde functies in de app? Hiervoor hebben we handige uitlegvideo’s beschikbaar. Deze kunt u via de knop uitlegvideo’s in het menu direct bekijken.

Belangrijke nieuwe functies worden per e-mail aan uw uitgelegd door onze accountmanagers. U ontvangt deze e-mail wanneer u tijdens het registreren kiest voor ‘Technische updates per e-mail’.

Wilt u zich later aanmelden? Dit kan binnenkort in de app. Stuur ons gerust een bericht wanneer u nu vragen heeft over nieuwe functies.